Refund policy

Refund & Return Policy
At Your Real Hair, we take pride in our handcrafted, small-batch haircare products. Because our items are handmade and for personal use, we have established the following policy to ensure safety and quality for all customers.
1. Returns & Exchanges
Due to the nature of our handcrafted products, we do not accept returns or exchanges once a product has been shipped. This is to ensure the hygiene and integrity of the formulas we provide to our community.
2. Damaged or Incorrect Items
If your order arrives damaged (e.g., leaking bottles, broken seals) or if you received the wrong item, we want to make it right!
Notification: Please email us at [Your Email Address] within 48 hours of delivery.
Requirements: Include your order number and clear photos of the damaged product and the shipping packaging.
Resolution: Upon verification, we will send a replacement at no additional cost to you or issue a store credit.
3. Cancellations
Orders can be canceled for a full refund within [e.g., 24 hours] of purchase, provided the order has not yet been processed or shipped. Once a shipping label is created, the order can no longer be canceled.
4. Results & Sensitivity Disclaimer
As these are handcrafted products with natural ingredients:
Results Vary: We cannot offer refunds based on personal preference (scent, texture) or individual hair results.
Allergies: We list all ingredients clearly on yourrealhair.com. Please review them carefully and perform a patch test before full use. We are not responsible for individual adverse reactions.
5. Shipping Issues
If your package is marked as "Delivered" but you have not received it, please contact the carrier directly. We are not responsible for lost or stolen packages once they leave our facility.